FAQ

BUY A PRODUCT


how to buy?


Buying in our website (www.congott.us) is very simple.


  • Find your product in our website (www.congott.us) in any of our categories or featured products of the menu, or use the search bar.
  • Select the product of interest and click on it.
  • Select the size and quantity you want, and click on ADD TO YOUR CART.
  • Verify the selected products and click on BUY.
  • Enter all the required information and click on CONTINUE TO SHIPMENT FORM.
  • Choose the type of shipment according to the way you want to receive your product and click on CONTINUE TO PAYMENT FORM.

Depending on the option you have previously chosen, choose the payment method:


  • Credit or debit card
  • Paypal

  • Your order will be confirmed and the system will show you the details of your purchase.
  • Check the confirmation message of your purchase and wait for the confirmation email.
  • Receive your product at the door of your home or office.

how to buy from my smarthphone?


Type www.congott.us in your mobile browser and you will be directed to the mobile version where you can see the entire portfolio of products available in our virtual store and follow the steps previously mentioned.


Is it safe to buy?


We insure your purchase! It is completely safe, it is also easy and fast. We make legal use of the handling of card information. Additionally, in our privacy policy you can consult the management of your personal data.


What is my size?


You can use the Table of Size Guides in which the size is determined according to the contour of chest, hips and height, we have advisors who can answer your questions and accompany you in the purchase process.



PAYMENT METHODS


What are the payment methods that I can use?


In our website (www.congott.us) you have different payment facilities:


  • Credit or debit card: Visa, American Express, Master Card, Diners
  • Paypal

I have a problem with my card and can not finish my purchase, what can I do?


Make sure you have entered your card details correctly including card name, card number, validity date and security code. Make sure you have the permissions to make online purchases, consult with your bank.



COUPONS


How to use my "Discount Coupon"?


"Congott Discount Coupon" at the time of your purchase enter the code in the code field Discount  E.g."CYBERCONGOTT" (Respect uppercase, lowercase or numbers). The value that applies according to the coupon in the total value of the purchase will be automatically deducted.



PRICES


Do the prices of the products include VAT?


The value of all our products already includes the value of VAT.


Do the prices of the products include the cost of shipping?


No, our products at the time of purchase, show the cost of each shipment depending on the size and place where you want it to arrive, it will be reflected in the shopping cart.



USER INFORMATION


How to know the special offers?


Through our Website www.congott.mx and our social networks: Facebook, YouTube and Instagram you will know the special offers and promotions we have for you.



SHIPPING, DEADLINES AND SHIPPING COST


What is the time and cost of shipping?


The delivery time is 1 to 5 business days depending on the city where you expect your order. Make sure that the shipping information is correctly completed, depending on the destination of the product the cost will be reflected in your purchase.


How can I track my order?


Contact us through our Website www.congott.us, in our Customer Service line at +52 (33) 41708004 and at servicioalcliente@congott.com.


I made an error in the typing of my personal data, how can I change it?


Contact our Customer Service Area or our PBX +52 (33) 41708004. Please note that after the product is shipped, address changes can not be changed.


Where can I contact if my order takes longer than usual?


Contact our Customer Service Area (servicioalcliente@congott.com) or our PBX +52 (33) 41708004. We will start tracking your order, this result may take 24 to 48 hours. If more than 48 hours have passed and you still can not trace your order, please contact us.


What do I do if I was not at the time of delivery?


You can contact our Customer Service Area (servicioalcliente@congott.com) to be able to reschedule and schedule according to your availability. The transporter will make up to 2 delivery attempts before being returned to our warehouses.



REFUNDS AND RETURNS


What do I do if my product is not the one I requested?


Contact our Customer Service Area (servicioalcliente@congott.com) or our PBX +52 (33) 41708004, in order to solve any inconvenience that may be reflected in the delivery with the product.


Can I change a product?


We do not make changes, but you can request the return of your product according to the terms established in our return policy that you can consult here.